Privacy Statement Klien IT Systems BV

What are personal data?

Personal data is any information about an identified or identifiable natural person. This means that
information is either directly about someone or can be traced back to that person. That it must be a
natural person means that data from deceased individuals or from organizations are not personal data.
Examples of personal data are: your name, address and place of residence. Your telephone number and
zip codes with house number are also personal data. Sensitive data such as someone’s race, religion or
data about your health are also called special personal data. These need extra protection.

What do we use your personal data for?

The personal data you have provided to us will only be processed for the following purposes:

• To do the agreed upon work (e.g., what is agreed upon in the agreement) as well, efficiently and
  effectively as possible;
• To contact you for the purpose of our services;
• Sending a newsletter or invitations to events/trainings;
• For our other marketing purposes.

We use personal data only for these purposes and never disclose personal data to third parties without
your consent or other grounds. If we do pass on the data with your consent or on another basis, we impose
the same protection and security measures on the third party as we impose on ourselves.

Processing takes place on one of the following bases:

• The processing is necessary for the conclusion and performance of the agreement between you
  and Klien-IT-Systems;
• The processing is necessary to fulfill a legal obligation;
• You have given your consent to Klien-IT-Systems to process your personal data.

From whom do we process personal data?

We process personal data of our customers and (website) visitors. This is part of our business operations.
Important: If you as an organization or company transfer personal data of your employees to us, you are
obliged to inform your employees about this.

What personal data do we process?

We process the following personal data:

• Function
• Company name
• Contact and billing address
• E-mail
• Address
• Date of birth
• Gender
• IP address
• Financial data for the performance of the service and/or invoicing
• Any other data you have provided to us without obligation.

We only process personal data that we have obtained on a legitimate basis.

How do we handle your personal data?

When processing personal data Klien-IT-Systems adheres to the rules that privacy legislation, in particular
the GDPR, prescribes. This means that we only collect and process personal data if there is a basis and a
purpose. Only the personal data that are necessary are collected and the personal data are then
processed only for that specific purpose. We take the nature of the personal data into account and adjust
an appropriate technical and organizational level of security accordingly. You can therefore rest assured
that we handle personal data carefully, securely and confidentially.

Secrecy

The services provided by Klien-IT-Systems make it necessary for our employees to have access to your
personal data. To ensure the protection of your personal data here as well, all our employees have signed
a confidentiality agreement. With this we impose on our employees that they will keep your personal data
absolutely secret and that they will handle with care the data you entrust to us. It is also important to
know that only authorized personnel may process your data.

Inspection and correction of your data

We collect and process personal data from you, but, of course, this personal data remains yours. Therefore,
we always offer you the opportunity to see what personal data we hold about you. If the information is
incorrect, you can request that it be corrected. A request to inspect or correct your data can be sent to
the following e-mail address: [email protected]. Here you can also ask questions about this Privacy
Statement.

Retention period

We will not retain your data longer than necessary for the purpose for which we obtained the data from
you. The criteria for determining the retention period of your personal data are (a) the duration of the
agreement with Klien-IT-Systems, (b) the existence of a legal retention obligation or term or (c) the
existence of a (potential) claim or dispute in connection with which the data should be retained.

Cookies

When you visit our website, cookies may be placed on your computer, tablet or smartphone. If you want
to know more about this, please read our Cookie Statement. This Statement can be found on our website.

Changes

Klien-IT-Systems reserves the right to make changes to this Privacy Statement. We encourage you to
regularly check if something is changed.

Should you have any questions regarding the organization’s processing of your personal data or wish to
exercise any of the above rights regarding your personal data, you can always contact us at Klien-IT
Systems.

Cookie Statement Klien IT Systems BV

Klien-IT-Systems uses Cookies on its website and in its app. In this document Klien-IT-Systems is pleased
to explain why it uses which Cookies and what this means for you.

What is a cookie?

A cookie is a small text file that is placed on your computer, tablet or smartphone, for example, during
your visit to our website or when using our app. Information is stored in this text file. This information can
be re-recognized by this website on a later visit.

How long do cookies last?

Cookies have a runtime. Some cookies are deleted when you close your browser. Others (for example,
those containing login information) may remain on your computer or smartphone for years if you do not
delete them.

Why cookies?

You usually cannot tell what exactly a cookie is for. As we wrote above, cookies are text files, but their
content is usually unreadable computer code. Therefore, we would like to give you some more explanation.

Klien-IT-Systems uses cookies:

• To ensure that our website works properly;
• To identify users: this gives us insight into how many visitors land on our website and what part of
  our website they visit;
• To serve ads of interest to you.

Which cookies?

• Permanent cookies
  Upon a new visit to our website or the first use of our app, Klien-IT-Systems recognizes you using
  permanent cookies. Our website can therefore be set specifically to your preferences. If you have
  consented to the placement of cookies, we can remember this by means of a cookie.
  This saves you having to repeat your preferences each time you visit the site, thus saving you time and
  making it easier for you to use our website. You can delete permanent cookies via your browser settings.
• Session cookies
  Session cookies allow us to see which parts of the website you have viewed during your visit. This enables
  us to adapt our service as much as possible to the surfing behavior of our visitors. Session cookies are
  automatically deleted as soon as you close your web browser.
• Tracking cookies
  With your permission, we place tracking cookies on your equipment. These cookies can be retrieved later
  when you visit a website from our network. This allows us to know that you have visited other website(s)
  from our network in addition to our website. The tracking cookies may also be used by advertisers in the
  same network.
  Tracking cookies are used to build a profile. This profile is not linked to, for example, your name, address,
  and e-mail address. It serves only to tailor advertisements to your profile so that they are as relevant to
  you as possible.
  Tracking cookies can be deleted through your browser settings. Some tracking cookies are set by third
  parties who, among other things, display advertisements to you through our website. You can delete these
  cookies centrally so that they are not placed back at a third-party website.
• Google Analytics
  Through our website a cookie is placed by the U.S. company Google, as part of the “Analytics” service. We
  use this service to track and receive reports on how visitors use the website. Google may provide this
  information to third parties if Google is legally required to do so, or if third parties process the information
  on Google’s behalf. We have no influence on this. We have allowed Google to use the obtained analy-tics
  information for other Google services. The information collected by Google is anonymized as much as
  possible.

Social Media

Our website includes buttons to promote or share web pages on social networks such as Facebook,
LinkedIn and Instagram. These buttons work by means of pieces of code that originate from Facebook
and Twitter respectively. Cookies are placed by means of this code. We have no influence on this. Please
read the privacy statements of Facebook and LinkedIn (which may change regularly) to read what they
do with your personal data that they process via these cookies.

The information they collect is anonymized as much as possible. The information is transferred to and
stored by Facebook and LinkedIn on servers in the United States.

Right of access and correction or deletion

You have the right to request access to and correction or deletion of your data. To prevent misuse, we
may ask you to provide adequate identification. When it comes to accessing personal data linked to a
cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser.

Enabling, disabling and deleting cookies

Cookies can send your personal information to all kinds of companies. If you don’t want that (anymore),
you should delete cookies from your computer, tablet or smartphone. Deleting cookies is not very difficult, but keep in mind that after cleansing you will have to log in to websites again and your passwords may not be remembered. You may also have to reset pages.